Customer Service
Customer Service

Customer Service

ATM
The following ATM machines are located within the Coles Mall:
Commonwealth Bank (CBA)
National Australia Bank (NAB)

Car Parking
Parking is a breeze at Pialba Place with over 800 car parking spaces including designated disabled and parents with pram spaces in close proximity of the entrances. Offering the regions only underground car park in Hervey Bay you can find protection from the Queensland weather all year round with safe and convenient access via the travelators.

Community Notice Board
Pialba Place boasts the largest and most utilised FREE community notice boards in Hervey Bay.  If you want to buy, sell, swap or giveaway an item or several items then the Pialba Place notice board is a cost effective option for you. Notice boards are located in both the Coles and Big W malls and notice cards can be collected from the brochure holders to the left hand side of each board.

Disabled Access and Facilities
Disabled customers are cared for at Pialba Place with designated disabled parking spaces located in close proximity to mall entrances,  wheelchair accessible pedestrian ramps and disabled toilet facilities.

Justice of the Peace
A Justice of the Peace is available every Wednesday and Saturday from 10.00am to 12noon*.  They are stationed next to The Games Lab in the Big W Mall.

For queries please contact the QLD Justice Association Secretary on 0416 232 483.
*Please note JP’s will not be available on statutory public holidays

Lost and Found
If you have lost or misplaced a personal item whilst shopping at Pialba Place, contact Centre Management who will try to assist and reunite you with your item.  If you find an item while in the centre please deliver this to Centre Management or to one of the cleaning or security staff members. More than likely the owner of the lost item is already searching for it.

Parents Room
Parents rooms are conveniently located in both the Coles and Big W malls for parents shopping with children. Both rooms are equipped with comfortable feeding chairs, change tables, microwaves and toilets.  A private feeding cubical is located in the parents room within the Big W mall.

Playground
Pialba Place is the only centre in Hervey Bay to offer customers the largest children’s playground. Covering over 200 m² and featuring an array of fun activities that promote learning and imagination for children aged up to 12 years in a safe and secure environment. This inspirational play area is where many captains and mates of different ages can set sail together on a sea of imagination. Sit back and relax while you watch your children climb atop the pirate fort, scale the climbing wall, slip down one of the several slides, ride the ocean see-saw, soar to new heights on the two – bay swings and so much more.

Welcome Wheels Program
Pialba Place is proud to partner with TransComCare and the Hervey Bay Sixty and Better program to provide seniors with a free door to door courtesy bus service each Friday. Home picks up occur between 9.00am – 10.30am and departs Pialba Place taxi rank at 1.00pm. Bookings are essential and can be made by calling 07 4194 3080.